What White Glove Includes
White-glove assembly is Sofatica’s premium service that ensures your sofa arrives and is set up correctly in your home. A trained team handles the heavy lifting and the setup process so you can focus on placement, comfort, and enjoying the finished result.
White-glove delivery and assembly typically includes:
- In-home delivery to your room of choice (not just the entryway).
- Placement of modules in your intended layout, based on your direction.
- Assembly of modular components, including aligning and connecting sections.
- Connection of sections using Sofatica’s modular system to keep modules stable and properly positioned.
- Removal of packaging materials, so you are not left with bulky boxes and wrapping.
White-glove service is intended to eliminate setup stress. You do not need to move heavy pieces, manage tools, or guess whether sections are connected correctly. Once the team finishes, your Sofatica should be ready for immediate use.
Why Customers Choose White-Glove Service
Sofatica modular sofas are designed to be intuitive, but modules are still substantial furniture components. White-glove delivery makes the overall ownership experience easier, especially if you live in a multi-story home, an apartment building, or a space with tight hallways.
White-glove service is often the best option if you:
- Prefer not to lift or carry heavy modules
- Want professional placement in a specific room or layout
- Live in an apartment, condo, or building with elevators and shared access points
- Want packaging removal handled for you
- Want the sofa fully aligned and secured without trial and error
In short, white-glove is for customers who value convenience and want the sofa ready to use the moment delivery is complete.
Assembly Eligibility
White-glove delivery and assembly are available on qualifying orders. Eligibility can depend on order value, product configuration, and delivery location. To keep expectations clear, Sofatica shows eligibility and pricing (if applicable) directly at checkout.
General eligibility principles:
- Available in most continental US locations
- Applies to supported Sofatica configurations
- Eligibility is displayed clearly at checkout based on your cart and address
If your location has carrier limitations, or if a specific configuration requires different handling, those details will appear during checkout or be confirmed by support. If you want to confirm eligibility before ordering, Sofatica support can help you understand what is available for your address and product selection.
Scheduling Your Delivery & Assembly
For white-glove deliveries, scheduling is coordinated by the delivery carrier after your order ships. The goal is to give you a clear delivery window and reduce missed appointments.
How scheduling works:
- Your order ships, and tracking information is provided.
- The carrier contacts you to schedule a delivery and assembly window.
- You select a time that works with your availability, based on the windows offered.
- Delivery and assembly are completed on the scheduled date.
Because the carrier manages appointment windows, availability may vary by region and season. Peak periods and high-volume weeks can reduce appointment flexibility. If you have specific scheduling constraints, it is best to respond to the carrier quickly when outreach begins so you have the broadest range of options.
Important requirement: Someone must be present during delivery to confirm placement and completion. This ensures the team can place modules where you want them and verify that assembly is complete before leaving.
How to Prepare for a Smooth Delivery
A little preparation can make the delivery appointment noticeably easier, especially in buildings with narrow hallways, stairs, or shared access.
Before delivery day, we recommend:
- Clear a path from the entryway to the placement area, including removing rugs or obstacles that could catch on modules.
- Measure key access points such as doorways, hallways, stair turns, and elevators, and compare them to the module dimensions.
- Move fragile items (lamps, frames, decor, side tables) away from the placement zone.
- If you live in a building, check whether you need elevator reservations or loading dock access permissions.
- Plan where you want packaging removed and confirm your building’s disposal rules if needed.
If there are special access restrictions (gated communities, tight parking, long walks from curb to entry), it can help to notify the carrier when scheduling so the team arrives prepared.
How to Prepare for a Smooth Delivery
A little preparation can make the delivery appointment noticeably easier, especially in buildings with narrow hallways, stairs, or shared access.
Before delivery day, we recommend:
- Clear a path from the entryway to the placement area, including removing rugs or obstacles that could catch on modules.
- Measure key access points such as doorways, hallways, stair turns, and elevators, and compare them to the module dimensions.
- Move fragile items (lamps, frames, decor, side tables) away from the placement zone.
- If you live in a building, check whether you need elevator reservations or loading dock access permissions.
- Plan where you want packaging removed and confirm your building’s disposal rules if needed.
If there are special access restrictions (gated communities, tight parking, long walks from curb to entry), it can help to notify the carrier when scheduling so the team arrives prepared.
Self-Assembly Option (Threshold Delivery)
Customers who choose threshold delivery may assemble their Sofatica themselves. Sofatica’s modular design is built to connect easily without specialized tools, and most customers can complete setup with minimal effort, especially with two people for lifting and positioning.
Self-assembly is typically straightforward because:
- No complex tools are required
- Modular sections connect intuitively
- The system is flexible for apartments and tighter spaces
- You can adjust the layout over time without a technician
If you self-assemble, the key is to take it slowly and protect your space while positioning modules. Use a soft blanket, cardboard, or a rug as a temporary surface if you are placing modules on hardwood floors to avoid scuffs during positioning.
Recommended self-assembly approach:
- Place modules in approximate position first
- Align edges and corners before engaging connectors
- Confirm the final layout and spacing
- Then secure connections so sections stay aligned during use
If you need help with self-assembly questions, Sofatica support can provide guidance based on your configuration.
Assembly and Returns
Assembly method may affect return eligibility. For example, improper handling during self-assembly could lead to damage that is not considered eligible under return condition requirements. Because of this, Sofatica recommends reviewing return conditions before ordering, especially if you expect you may need to return the sofa.
If you are uncertain about return eligibility, packaging requirements, or how assembly could influence condition standards, review the policy page and contact support before initiating setup.
See: Returns & Warranty
Frequently Asked Questions
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Is assembly included with white-glove delivery?
Yes. White-glove delivery includes in-home placement and assembly on qualifying orders.
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How long does assembly take?
Assembly time varies by configuration and access conditions, but it is typically completed during the delivery appointment window.
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Can I reschedule my delivery?
Rescheduling depends on carrier availability. Once scheduling begins, contact the carrier directly using the information they provide. If you need support navigating the process, Sofatica customer support can assist.
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Do I need tools?
No tools are required for white-glove assembly. For self-assembly, most setups require minimal effort and no specialized tools.
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What if my building has delivery restrictions?
If your building requires elevator reservations, specific delivery hours, COIs, or loading dock procedures, communicate those requirements when scheduling with the carrier so there are no day-of surprises.
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Who do I contact if I have questions during scheduling?
If it is an appointment timing question, the carrier is usually the fastest contact once scheduling starts. For anything related to your order, configuration, or Sofatica policies, Sofatica support is available 24/7.
