Designed to give you confidence before and after delivery.
Our approach is simple: transparent terms, practical requirements, and real human support throughout the process. The goal is not to overwhelm you with legal language. It is to ensure you understand what is covered, what is eligible, and what to expect at each step: without hidden conditions or fine-print surprises.
60-Day Return Policy
We’re pleased to offer a 60-day return policy to all customers worldwide, giving you the flexibility to test your new furniture at home and make sure it fits your space and lifestyle. We want you to be completely satisfied with your Sofatica products.
While most of our customers are delighted with their purchases, we recognize that returns may occasionally be needed. To ensure a hassle-free experience, please read our return policy below.
Important Notes:
- Shipping fees are non-refundable.
- If your order qualified for free shipping, the actual shipping expense covered by us will be deducted from your refund.
- Returns must pass inspection before approval.
- Statutory consumer rights in your region remain intact. For EU/UK customers, the 14-day right of withdrawal applies.
- International orders: duties, VAT, and import fees paid to third parties are not refundable by Sofatica. Please consult your local customs office for potential recovery.
Returns Policy Overview
Sofatica accepts returns on eligible items within the return window stated at purchase. Because sofas are large items with specialized shipping and handling, return eligibility and logistics can vary depending on the product type and delivery method. We encourage customers to review return details carefully before ordering so there are no misunderstandings later.
In general, the returns policy works as follows:
- Returns are accepted within the return window shown at checkout and in your order confirmation.
- Products must meet the return condition requirements described below.
- Return eligibility may vary by product category, configuration, and delivery method.
Full return terms, including timelines, return instructions, and any applicable fees, are provided during checkout and again in your order confirmation. If you have questions before buying, Sofatica support can clarify eligibility and process details so you can make a fully informed decision.
Return Eligibility & Condition
To qualify for a return, products must be in acceptable condition and meet the requirements outlined in Sofatica’s return terms. These requirements exist to protect customers as well as product quality. Returned furniture must be safe to handle, structurally intact, and complete for transport.
Return condition guidelines:
- Items should be free from excessive wear, damage, or signs of misuse.
- Original components must be included, such as legs, connectors, cushions, and any included hardware or accessories.
- Products must be packaged appropriately for return transport, following the return instructions provided by Sofatica.
Sofatica recognizes that customers need to inspect and evaluate a sofa at home. Normal wear from reasonable inspection is acceptable, such as light contact during evaluation and careful sitting that does not materially alter the condition of the product. However, damage caused by improper use, abuse, accidents, unauthorized modifications, or care practices that contradict the care instructions may not be eligible.
If you are unsure whether your item’s condition meets the return requirements, the best approach is to contact Sofatica support early. Sharing clear photos and a description of the issue helps the team give guidance quickly and reduces delays.
We are committed to being transparent about costs associated with returns:
- A 20% restocking fee will be deducted from your refund.
- Customers are responsible for the cost of the return shipping label, which will also be deducted from the refund.
- Original shipping costs are non-refundable.
Return Process
Sofatica’s return process is designed to be straightforward and guided. Because furniture returns involve specialized handling, the most important thing is to follow the provided instructions so the pickup or drop-off goes smoothly.
Step-by-step return process:
- Request a return by contacting Sofatica customer support with your order details.
- Receive return confirmation and instructions, including any packaging guidelines and scheduling details.
- Prepare the product according to the return requirements, ensuring all original components are included.
- Complete the return logistics, either via carrier pickup or a drop-off method, depending on your specific return authorization.
Return logistics and any associated fees (if applicable) are explained clearly before the return is initiated. The purpose of this upfront communication is to ensure you know what will happen next and what responsibilities apply before the product moves.
For modular sofas, returns may require additional steps to confirm all modules and connectors are accounted for. For white-glove deliveries, carriers may have specific scheduling windows and pickup procedures. If a return involves coordinated pickup, you will typically be asked to confirm availability so the carrier can provide a delivery-style appointment window.
