Sofatica accepts returns on eligible items within the return window stated at purchase. Because sofas are large items with specialized shipping and handling, return eligibility and logistics can vary depending on the product type and delivery method. We encourage customers to review return details carefully before ordering so there are no misunderstandings later.

In general, the returns policy works as follows:

• Returns are accepted within the return window shown at checkout and in your order confirmation.
  
• Products must meet the return condition requirements described below.
  
• Return eligibility may vary by product category, configuration, and delivery method.
  

Full return terms, including timelines, return instructions, and any applicable fees, are provided during checkout and again in your order confirmation. If you have questions before buying, Sofatica support can clarify eligibility and process details so you can make a fully informed decision.

To qualify for a return, products must be in acceptable condition and meet the requirements outlined in Sofatica’s return terms. These requirements exist to protect customers as well as product quality. Returned furniture must be safe to handle, structurally intact, and complete for transport.

Return condition guidelines:

• Items should be free from excessive wear, damage, or signs of misuse.
  
• Original components must be included, such as legs, connectors, cushions, and any included hardware or accessories.
  
• Products must be packaged appropriately for return transport, following the return instructions provided by Sofatica.
  

Sofatica recognizes that customers need to inspect and evaluate a sofa at home. Normal wear from reasonable inspection is acceptable, such as light contact during evaluation and careful sitting that does not materially alter the condition of the product. However, damage caused by improper use, abuse, accidents, unauthorized modifications, or care practices that contradict the care instructions may not be eligible.

If you are unsure whether your item’s condition meets the return requirements, the best approach is to contact Sofatica support early. Sharing clear photos and a description of the issue helps the team give guidance quickly and reduces delays.

Sofatica’s return process is designed to be straightforward and guided. Because furniture returns involve specialized handling, the most important thing is to follow the provided instructions so the pickup or drop-off goes smoothly.

Step-by-step return process:

1. Request a return by contacting Sofatica customer support with your order details.
   
2. Receive return confirmation and instructions, including any packaging guidelines and scheduling details.
   
3. Prepare the product according to the return requirements, ensuring all original components are included.
   
4. Complete the return logistics, either via carrier pickup or a drop-off method, depending on your specific return authorization.
   

Return logistics and any associated fees (if applicable) are explained clearly before the return is initiated. The purpose of this upfront communication is to ensure you know what will happen next and what responsibilities apply before the product moves.

For modular sofas, returns may require additional steps to confirm all modules and connectors are accounted for. For white-glove deliveries, carriers may have specific scheduling windows and pickup procedures. If a return involves coordinated pickup, you will typically be asked to confirm availability so the carrier can provide a delivery-style appointment window.

Sofatica provides warranty coverage to protect customers against manufacturing defects under normal residential use. This warranty exists to ensure that if a component fails due to a workmanship or materials issue, rather than normal wear or misuse, you have a clear path to support and resolution.

Key warranty principles:

• Coverage applies to original purchasers only.
  
• Warranty terms may vary by component (for example, frame versus upholstery).
  
• Warranty coverage is intended for normal residential use, unless otherwise stated.
  
• Warranty coverage begins on the delivery date of the product.
  

Warranty coverage is designed to address defects, not inevitable aging or cosmetic changes that come with long-term use. A sofa is a high-contact household item. Fabrics may soften, cushions may show natural settling, and minor cosmetic variation can occur. The warranty is specifically intended for issues that reflect a defect in manufacturing or construction rather than typical ownership wear.

Approved refunds are issued to the original payment method after returned items are received and inspected. Inspection is a standard step for large-item returns, ensuring the product condition meets the return requirements and that all components are accounted for.

How refunds generally work:

• Refund timing depends on return transit, inspection completion, and payment provider processing.
  
• Original delivery fees may be non-refundable where applicable, depending on the terms presented at purchase.
  
• Refund amounts and any deductions (if applicable) are communicated clearly before completion.
  

Once inspection is complete and the return is approved, the refund is processed. Your financial institution or payment provider may require additional time to post the refund to your account, which can vary by provider.

If you need status updates during this process, Sofatica support can confirm whether your return has been received, whether inspection is complete, and whether the refund has been initiated. The intention is to keep the process visible and predictable rather than uncertain.

1. Prepare the product according to the return requirements, ensuring all original components are included.
   
2. Complete the return logistics, either via carrier pickup or a drop-off method, depending on your specific return authorization.
   

Return logistics and any associated fees (if applicable) are explained clearly before the return is initiated. The purpose of this upfront communication is to ensure you know what will happen next and what responsibilities apply before the product moves.

For modular sofas, returns may require additional steps to confirm all modules and connectors are accounted for. For white-glove deliveries, carriers may have specific scheduling windows and pickup procedures. If a return involves coordinated pickup, you will typically be asked to confirm availability so the carrier can provide a delivery-style appointment window.

While exact warranty terms are provided at purchase, Sofatica warranty coverage typically focuses on manufacturing defects and structural integrity under normal residential use.

Examples of what may be covered:

• Structural components such as frames that fail under normal use
  
• Manufacturing defects in materials or workmanship
  
• Issues that arise from normal residential usage and indicate a product defect
  

If you experience a problem that suggests a manufacturing issue, such as an abnormal structural failure, a component defect that appears early in ownership, or workmanship concerns that are not consistent with normal wear, Sofatica support can review the details and advise next steps.

While exact warranty terms are provided at purchase, Sofatica warranty coverage typically focuses on manufacturing defects and structural integrity under normal residential use.

Examples of what may be covered:

• Structural components such as frames that fail under normal use
  
• Manufacturing defects in materials or workmanship
  
• Issues that arise from normal residential usage and indicate a product defect
  

If you experience a problem that suggests a manufacturing issue, such as an abnormal structural failure, a component defect that appears early in ownership, or workmanship concerns that are not consistent with normal wear, Sofatica support can review the details and advise next steps.

To maintain fairness and clarity, warranty coverage excludes situations that are not related to manufacturing defects.

Common exclusions include:

• Normal wear and tear (including routine softening, minor settling, or gradual fabric change)
  
• Damage from misuse, abuse, accidents, or improper handling
  
• Commercial or non-residential use unless explicitly covered
  
• Improper care practices that contradict published care instructions
  
• Unauthorized modifications, repairs, or alterations
  

These exclusions are standard for furniture warranties and are designed to ensure the warranty remains focused on defects rather than everyday wear or user-caused damage.

If you believe your product has a covered issue, Sofatica’s support team will guide you through the warranty process step by step. The objective is to evaluate the issue efficiently, confirm whether it falls within coverage, and offer a reasonable resolution.

How to file a warranty claim:

1. Contact Sofatica customer support with your order number and a description of the issue.
   
2. Provide photos or documentation if requested (this helps speed up assessment).
   
3. Receive an evaluation and clear explanation of resolution options.
   

Resolution may include repair, replacement, or other appropriate solutions at Sofatica’s discretion, based on the nature of the issue and the most practical outcome for the customer.

In many cases, clear photos of the affected area, a brief description of when the issue began, and confirmation of normal residential use are enough to start the evaluation. The goal is to resolve legitimate issues quickly while keeping communication direct and easy to follow.

Learn More: About Sofatica · Buying Guide