10-Year Warranty

At Sofatica®, we build our sofas to last, so your family can relax, worry-free, for years to come.

We use only premium materials, skilled craftsmanship, and strict quality checks at every stage. That’s why every Sofatica® is backed by a 10-year warranty, 5x longer than most brands, so you never have to second-guess your investment.

 

What's Covered?

For residential use:

  • 10 years of coverage for structural failures in metal or solid wood components due to manufacturing defects.

For light commercial use:

  • 10 years of coverage for structural failures in low-traffic environments (coffee shops, boutique offices, hotel rooms).

    Note: Only for intended, light-use settings, not heavy commercial or industrial environments.

 

What’s Not Covered?

  • Non-structural materials (leather, fabric, foam, paint, etc.).

  • Damage from misuse, accidents, unauthorized repairs, or improper care.

  • Normal wear and tear (softening of cushions, fabric fading, pilling).

  • Damage from pets, pests, acts of nature, or use outside the original purchase region.

  • Any modification, chemical treatment, or non-standard cleaning.

 

How We Help:

  • Replacement parts or repairs for covered issues, free of charge.

  • Most parts ship within 8–14 weeks after approval.

  • If a claim is denied, we’ll give a clear explanation and may offer alternatives.

 

Care Reminders (for a longer-lasting sofa):

  • Machine wash covers cold, gentle cycle; air dry only.

  • Spot-clean and vacuum regularly to extend fabric life.

  • Avoid over-washing, harsh cleaners, or improper installation.

 

How to File a Claim:

  • Contact us within 14 days of delivery if you find a fault.

  • Send photos and a clear description of the issue to hello@sofatica.com.

 

Other Terms:

  • Implied warranties are limited to the duration of this warranty or as required by law.

  • Sofatica’s responsibility is limited to the purchase price.

  • Disputes are resolved by arbitration (see terms). You may opt out as detailed on our website.

 

Want Extra Peace of Mind?

Extend your warranty for even more worry-free years. Contact our expert team at hello@sofatica.com, we’re here to help your family feel truly at ease today and tomorrow.