At Sofatica®, we’re dedicated to delivering your order with clarity, care, and complete transparency—so you always know what to expect from checkout to arrival. Here’s everything you need to know about how we ship, what it costs, and what to do if you need support.

Shipping Fee & Rates

Shipping fees are calculated based on your order total and delivery ZIP code. You’ll always see your exact delivery charge at checkout—no surprises or hidden costs. The recipient bears the responsibility for taxes, duties, and any local customs fees displayed during checkout.

• Orders from $0 - $499 → Shipping charge: $99
• Orders from $500 - $1,099 → Shipping charge: $149
• Orders from $1,100 - $1,499 → Shipping charge: $199
• Orders from $1,500 - $2,099 → Shipping charge: $249
• Orders from $2,100 - $3,099 → Shipping charge: $299
• Orders from $3,100 - $4,099 → Shipping charge: $349
• Orders from $4,100 - $4,999 → Shipping charge: $379
• Orders above $5,000 → Shipping charge: $449

Shipping Methods & Delivery Timing

We process and ship orders within 1–2 business days after payment is complete. Standard delivery times range from 2–7 business days from shipment, depending on your location. Deliveries to rural or remote areas may require an additional 2–3 business days. For safety and quality, larger items may ship separately.

As soon as your order ships, you’ll get a confirmation email with tracking details so you can monitor delivery at any time. You can also track orders on our website’s Track My Order page.

We offer three levels of delivery service:

• FedEx Delivery: For small items like lighting and accent chairs—fast, secure doorstep delivery.

• Threshold Delivery: For most sofas and large furniture. Items are brought to your entryway or garage, and delivery appointments are available for your convenience.

• White Glove Delivery (where available): Our premium option—items are delivered to your room of choice, unpacked, assembled, and all packaging is removed.

Address Accuracy & Changes

To avoid delivery delays, please enter a complete and accurate shipping address and a daytime phone number at checkout. We cannot make changes to your shipping address once your order is prepared or shipped. If an order is returned to Sofatica because of an incorrect or incomplete address, a reshipping fee may apply.

Taxes, Duties & Customs

Applicable taxes, duties, and import fees for US and international orders are calculated and collected during checkout. You are responsible for complying with any local tax or import regulations and paying any additional fees charged by local authorities.

Delivery Issues, Loss & Order Protection

Once your order is transferred to the carrier, the risk of loss or damage passes to you. Please inspect your package as soon as it arrives. If you see visible damage, note it on the carrier’s receipt and contact us within 48 hours at hello@sofatica.com so we can assist.

If your package is lost or stolen after delivery and you purchased Order Protection at checkout, you can file a claim through OrderProtection.com. Claims are reviewed and handled independently by OrderProtection.com.

Missed Deliveries & Rescheduling

If your delivery requires an appointment, you are entitled to one free reschedule. If you miss a second scheduled appointment, a rescheduling fee may be charged.

Real-Time Tracking & Notifications

You can always monitor your order’s progress through tracking links in your confirmation email or our Track My Order page. If unexpected events like severe weather or carrier disruptions affect your delivery, our team will proactively contact you with updates and new delivery estimates.

Important Notes

We strive to meet delivery timeframes but cannot guarantee specific dates due to carrier schedules and factors outside our control. Any additional charges for taxes, duties, or address corrections are your responsibility. Please carefully review your package upon delivery and notify us immediately if you spot any damage or issues. Shipping is currently unavailable to Hawaii, Alaska, and U.S. territories.