At Sofatica®, we’re dedicated to delivering your order with clarity, care, and complete transparency, so you always know what to expect from checkout to arrival. Here's how we ship, what it costs, and how to get help. 

Shipping Fee & Rates

We offer free shipping across the contiguous US, no surprises or hidden costs. For international orders, shipping fees are calculated at checkout based on your location. Taxes, duties, and local customs fees (if applicable) will be clearly displayed before you place your order.

Shipping Methods & Delivery Timing

We process and ship orders within 1–2 business days after payment is complete. Standard delivery times range from 3 to 10 business days from shipment, depending on your location. Deliveries to rural or remote areas may require an additional 2–3 business days. For safety and quality, larger items may ship separately.

As soon as your order ships, you’ll get a confirmation email with tracking details so you can monitor delivery at any time. You can also track orders on our website’s Track My Order page.

We offer three levels of delivery service:

a. Doorstep Delivery

FedEx provides fast, secure doorstep delivery without the need for an appointment or signature. Please note that this service does not include unpacking, placement inside the home, or assembly. Packages are left at the delivery address, and while convenient, this service carries a higher risk of theft. Any loss or theft after delivery is the responsibility of the customer.

b. Threshold Delivery

Threshold Delivery is automatically applied for purchases above $3000. With Threshold Delivery, items are brought to the nearest dry area of your home, such as your entryway, front porch, or garage. A signature is required at the time of delivery to confirm receipt.

This service does not include unpacking or assembly. If the delivery requires moving items beyond the entry level, for example, upstairs or to another floor without elevator access, additional charges may apply. Delivery appointments are scheduled in advance, and it is the customer’s responsibility to ensure someone 18 years or older is present at the agreed time. Missed appointments may result in rescheduling fees.

c. White Glove Delivery (where available)

Our highest level of service, White Glove Delivery ensures your furniture is delivered into the room of your choice, unpacked, assembled, and all packaging removed. This service is complimentary for orders above $2,000.

Customers must confirm the installation appointment within 7 days of delivery. Failure to confirm or accept the scheduled service within this period may result in forfeiture of the free installation, and additional service fees may apply for rescheduling. White Glove Delivery does not include the removal of existing furniture, structural alterations to your home, or services outside the agreed scope. Things to note, please keep your packaging for 60 days for easy return.

Address Accuracy & Changes

To avoid delivery delays, please enter a complete and accurate shipping address and a daytime phone number at checkout. We cannot make changes to your shipping address once your order is prepared or shipped. A reshipping fee may apply if Sofatica returns an order due to an incorrect or incomplete address.

Taxes, Duties & Customs

Applicable taxes, duties, and import fees for US and international orders are calculated and collected during checkout. You are responsible for complying with any local tax or import regulations and paying any additional fees charged by local authorities.

Delivery Issues, Loss & Order Protection

Once your order is transferred to the carrier, the risk of loss or damage passes to you. Please inspect your package as soon as it arrives. If you see visible damage, note it on the carrier’s receipt and contact us within 48 hours at hello@sofatica.com so we can assist.

If your package is lost or stolen after delivery, please contact our team right away at hello@sofatica.com. We’ll help investigate with the carrier and do everything we can to support you.

Missed Deliveries & Rescheduling

If your delivery requires an appointment, you are entitled to one free reschedule. If you miss a second scheduled appointment, a rescheduling fee may be charged.

Real-Time Tracking & Notifications

You can always monitor your order’s progress through tracking links in your confirmation email or our Track My Order page. If unexpected events like severe weather or carrier disruptions affect your delivery, our team will proactively contact you with updates and new delivery estimates.

Important Notes

We strive to meet delivery timeframes but cannot guarantee specific dates due to carrier schedules and factors outside our control. Any additional charges for taxes, duties, or address corrections are your responsibility. Please carefully review your package upon delivery and notify us immediately if you spot any damage or issues. Shipping is currently unavailable to Hawaii, Alaska, and U.S. territories.